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1. What types of air conditioning products do you sell?
At airtekproducts, we specialize in selling a wide range of air conditioning products and accessories. Our inventory includes filters for Airtek AC machines, refrigerant tank adapters, and much more. We offer everything you need to maintain and optimize your air conditioning system.
2. How can I ensure that my AC equipment operates efficiently?
To ensure that your AC equipment operates efficiently, it is important to regularly clean and replace air filters. Clogged or dirty filters can restrict airflow and reduce the efficiency of your system. Additionally, scheduling regular maintenance and inspections by a professional can help identify and address any issues before they become major problems.
3. Do you offer customer support for your products?
Yes, we offer exceptional customer support for all our products. If you have any questions, concerns, or need assistance with your purchase, our knowledgeable team is here to help. You can contact us at info@airtekproducts.com and we will be happy to assist you.
4. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
5. How do I initiate a return?
To initiate a return, please contact us at info@airtekproducts.com with your order details. Our customer support team will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.
6. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information on how we handle damages and issues.
7. Can I return personalized or custom-made items?
Unfortunately, we do not accept returns for personalized or custom-made items. These items are specially made to your specifications and cannot be resold. However, if you have any concerns or issues with your personalized or custom-made item, please contact us and we will do our best to assist you.
8. Do you offer exchanges?
Yes, we offer exchanges. If you would like to exchange an item for a different size, color, or model, please initiate a return following our return process and make a separate purchase for the new item. This is the fastest way to ensure you get what you want.
9. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the refund status. If your return is approved, we will automatically refund the amount to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
10. Can I return sale items or gift cards?
Unfortunately, we do not accept returns on sale items or gift cards. All sale items and gift cards are final sale and cannot be returned or refunded. If you have any questions or concerns about a specific sale item or gift card, please contact us and we will be happy to assist you.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@airtekproducts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send
