Terms of service
Return & Refund Policy
Thanks for shopping at www.airtekproducts.com.
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Warranty Terms and Conditions
AIRTEK warrants its products against defects in material and workmanship. Under normal use and service, every hardware portion of the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely by AIRTEK. AIRTEK provides a limited warranty for its products only to the person or entity that originally purchased the product from AIRTEK or its authorized distributor or retailer.
The following standard warranty rules apply to AIRTEK products:
Note: We changed the standard warranty period for AIRTEK devices purchased on January 1, 2019 and onwards.
- AC machines carry 2 years limited warranty on machines’ components and parts but only 1 year for LP/HP hoses and quick couplers.
Extra warranty period might be provided by AIRTEK’s dealers/distributors. Please contact your dealer/distributor for the local warranty period. Extended warranty may be offered with extra payment.
If a product does not operate as warranted above during the applicable warranty period, AIRTEK shall, at its option and expense (except for shipping cost), repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item. All products that are replaced will become the property of AIRTEK. Replacement products may be new or reconditioned.
Warranty does not apply, if
- the warranty period is expired,
- the serial number label is missing or unrecognizable,
- the product has been modified or repaired by any unauthorized service center or personnel,
- the defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
- the defect was subject to Force Majeure, such as acts of God, flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)
If the customer's product is not covered under warranty, AIRTEK may offer Repair Services under the customer's payment.
Warranty and out of warranty service should be obtained by contacting the dealer/retailer/e-tailer/distributor where the customer purchased the product, or users can contact AIRTEK customer service center to apply for repair services.
There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact AIRTEK Technical Support for RMA services. In this case, the customer will be charged for handling fee, $50 (USD), and all fees incurred, including two ways freight, duties, taxes and brokerage fee.